Luxstay Ventures Customer Privacy Notice
Current as of September 2024
Post: 483 Green Lanes, LONDON, N13 4BS, GB
Email: info@luxstayventures.com
For providing and improving products and services:
- Names and contact details
- Addresses
- Gender
- Payment details
- Transaction data
- Usage data
- Special requests, preferences for room setup
For operation of client or customer accounts:
- Names and contact details
- Addresses
- Purchase or service history
- Account information
- Information used for security purposes
- Marketing preferences
- Technical data
For information updates or marketing purposes:
- Names and contact details
- Addresses
- Profile information
- Marketing preferences
- Purchase or account history
- Website and app user journey information
- IP addresses
To comply with legal requirements:
- Name
- Contact information
- Identification documents
- Client account information
- Any other personal information required to comply with legal obligations
To protect client welfare:
- Names and contact information
- Client account information
- Emergency contact details
- Health information
For dealing with queries, complaints or claims:
- Names and contact details
- Address
- Payment details
- Account information
- Purchase or service history
- Photographs
- Customer or client accounts and records
- Information relating to health and safety
- Correspondence
Our lawful bases for collecting and using your personal information include:
- Contract
- Legitimate interests
- Legal obligation
- Vital interests
Your data protection rights include:
- Right of access
- Right to rectification
- Right to erasure
- Right to restriction of processing
- Right to object to processing
- Right to data portability
- Right to withdraw consent
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
- Directly from you
- Suppliers and service providers
Luxstay Ventures Retention Policy
Purpose
This retention policy outlines how Luxstay Ventures manages personal information collected from clients, employees, and other stakeholders. The policy ensures compliance with data protection regulations and promotes transparency.
Retention Schedule
Booking Information
- Types of Information: Names, contact details, payment information, stay history.
- Retention Period: 6 years after the last booking.
- Reason: Compliance with tax regulations and to resolve any potential disputes.
Customer Feedback and Complaints
- Types of Information: Survey responses, complaints records.
- Retention Period: 2 years.
- Reason: To improve service quality and monitor ongoing issues.
Marketing Data
- Types of Information: Email addresses for newsletters, promotional materials.
- Retention Period: Until consent is withdrawn or 2 years from the last engagement.
- Reason: To maintain accurate marketing lists and comply with data protection regulations.
CCTV Footage
- Types of Information: Video recordings for security purposes.
- Retention Period: 30 days.
- Reason: For security and safety compliance.
Contractual Agreements
- Types of Information: Terms of service, rental agreements.
- Retention Period: 6 years after the contract ends.
- Reason: To address any legal claims that may arise.
Legal Documents
- Types of Information: Incident reports, legal claims.
- Retention Period: 6 years after resolution.
- Reason: Compliance with legal obligations.
Employee Information (if applicable)
- Types of Information: Personal details, payroll information.
- Retention Period: 6 years after employment ends.
- Reason: Compliance with employment law and potential disputes.
Review and Deletion
Luxstay Ventures will regularly review its retention schedule to ensure compliance with legal requirements. Personal information that is no longer necessary will be securely deleted or anonymized.
Data Security
All retained information will be stored securely, with access limited to authorized personnel only. Appropriate technical and organizational measures will be implemented to protect personal data.
Policy Review
This retention policy will be reviewed annually or as necessary to accommodate changes in legal requirements or business practices.
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.
The ICO's address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113